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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4810 Topics

1611rebecca
Newbie
1611rebeccaNewbie
asked in Ask a question.

Unable to make calls, texts, or use mobile data because of "capped limit" even though I have unlimited minutes and texts

I pay for a contract that renews every month (due to renew next week). The contract has unlimited calls and minutes. In the last few days, its not been allowing me to make calls or texts and is saying I’ve reached my capped limit and need to make a payment.I go on the app, it says my contract is still in date, I still have data, and unlimited minutes and calls and the contract is due to renew next week.I haven’t been calling/texting any chargeable numbers, I’ve just been calling 07 numbers. I can’t even ring anyone to solve the issue now. This is very poor service!

6
Tom
iD Mobile Employee
1 year ago
M
Civilian
MavroCivilian
asked in Ask a question.

When does the Refer a Friend Reward arrive

I received an email on the 17 August 22 to say I have earnt a reward as long as the first 2 bills were successfully paid.  I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

8
Tom
iD Mobile Employee
1 year ago
A
Newbie
Adam patelNewbie
asked in Ask a question.

number transfer

I sent my PAC yesterday how come my number has not transferred

4
andewhite
Legend
1 year ago
Carlos2022
Civilian
Carlos2022Civilian
asked in Ask a question.

Over 18 webistes

Hi, I have turned the filter off but still unable to visit over 18 sites. obv Wifi is fine and all lockes are disabled in search engines

1
Mohammed
iD Mobile Employee
1 year ago
Ana Pombo
Civilian
Ana PomboCivilian
asked in Ask a question.

I am having problems submitting PAC code to iD Mobile

Hi there, When I try to submit the form to send the PAC code to switch to iD Mobile it doesn’t work because my surname has two different words and the form doesn’t like this :( Could you please let me know what to do? By the way, I have also tried registering an online account but I believe you need to have received the new SIM card to be able to do this, and I haven’t yet. Thansk,Ana

12
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Mariusz MaszewskiNewbie
asked in Ask a question.

PROBLEM WITH SIM CARD

i HAVE HUAWEI P30 PRO   AND NEW SIM CARD i tryied everything and still not working  

2
Mohammed
iD Mobile Employee
1 year ago
JPolo
Newbie
JPoloNewbie
asked in Ask a question.

Very high data consuption

Hi, I am a new customer to ID mobile. Just for curiosity I wanted to check the internet speed when using ID mobile network (three network). It was a very fast with 5G however, it consumed nearly 1GB of data. I used speedtest.net and fast.com to do that and twice I have lost about 1GB of my data allowance. Do you know why something like this happened?My phone: Motorola moto g50Many Thanks for help.

1
Mohammed
iD Mobile Employee
1 year ago
N
Newbie
NameuserNewbie
asked in Ask a question.

does ID provide equivalent service to Three in terms of available lte bands, prioritising when congestion occurs?

Hi there.I would like to setup our home interned using a router and directional antenna (with carrier aggregation) pointing at a three mast that has band 1 and 20 available.  ​​​​ID is cheaper than Three so obviously it would make sense to go with it.However I am just wondering, does ID provide equivalent service to Three meaning, all bands that three uses are available to ID on the very same mast or ID doesn't have full access to the infrastructure?Does Three prioritising it's own customers over ID when congestion occurs? Is there any internet speed throttling on ID? Related to data usage or period? THank you.

3
Mohammed
iD Mobile Employee
1 year ago
Akos Kovacs
Civilian
Akos KovacsCivilian
asked in Ask a question.

Fair Usage Policy with registered business in the UK

Hi, I would like to purchase a SIM only deal for my business phone. My business is registered in the UK and Id primarily use my phone to call UK mobile and landline telephone numbers. I do not reside in the UK however and visit the UK maybe once or twice a year. Would the Fair Usage Policy limit my abaility to use my data in Europe? Thanks,Akos

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
CRMSNewbie
asked in Ask a question.

New ID mobile account and SIM

My current SIM only 24 month contract expires at end Nov. If I order an ID mobile SIM card on a 12 month contract, when does month 1 actually start?When I order the SIM card this week, allowing for the Royal Mail delivery, OR when I activate the SIM card by putting it in the phone?? 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Joshua MarshallNewbie
asked in Ask a question.

switching form not working

The log in portal is not accepting my PAC code supplied by my last service provider.  

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
Colinc7Newbie
asked in Ask a question.

id sim wont work in nokia 105 (4th edition)

HiI’ve bought a Nokia 105 for my son to use. It is a 4th edition and according to the seller (Amazon) it is a 3G phone.  When I put the ID sim in it it says ‘emergency calls only’ and also won’t send texts etc  When I put an EE sim in it worked fine so I know the phone is ok. And when I put it the ID sim in my iPhone it worked fine so I know the sim is ok I was led to believe the ID sim would be fine in any 3G phone. Can anyone confirm this? I’ve attached a screenshot off Amazon showing the phone details Thanks   

2
Mohammed
iD Mobile Employee
1 year ago
Jay Ashleigh Constantine
Newbie
Jay Ashleigh ConstantineNewbie
asked in Ask a question.

Two payments taken out for phone

So I've taken an ID contact out on Saturday via the Internet. Went for the Samsung Galaxy S22 ultra and paid the £79.00 for the phone deposit. Checked my account today and £79.00 has been taken on the 5th and another one the 6th. The monthly payments should only be £39.00pm so it can't be that. Both are 'pending' but I'm unsure as to why two payments have been actioned from my account for one phone.  Does anyone have any ideas?

5
Kash
iD Mobile Employee
1 year ago
T
Newbie
TynanNewbie
asked in Ask a question.

Where is my phone number and transaction code?

Just received my phone and sim. I want to port my old number and have a PAC code but there is no sign on ID new mobile number and transaction code so I can register on the app and keep my old number. I’ve checked all e mails - order, confirmation of DD and confirmation of phone despatch but the info is not on there. Thanks

4
Mohammed
iD Mobile Employee
1 year ago
8
Civilian
88engineCivilian
asked in Ask a question.

is there an update on the ID Mobile (Three) rollout of eSIMs?

Hi. Is there any updated time-frames on Three's rollout/upgrade to eSIM functionality (and when this may be extended to ID)?Thanks

2
Mohammed
iD Mobile Employee
1 year ago
JamesRS
Newbie
JamesRSNewbie
asked in Ask a question.

better deal elsewhere

So I'm due an upgrade, I've seen a phone & a plan I was happy to take until I checked carphone warehouse. The plan I've seen offers 25g data at 24.99 p/m however if I was a new customer going through carphone warehouse I could get 50g for 23.99, how do I go about getting the better offer?  

1
Mohammed
iD Mobile Employee
1 year ago
Claire Pimblett
Civilian
Claire PimblettCivilian
asked in Ask a question.

Text messages not sending

I transferred to ID a few months ago, but I have a problem sending texts. Sometimes they send but are always marked as not delivered.I have read other answers to this problem and have tried both resetting network settings and checking that the number in settings is correct and then restarting but nothing is working.Would appreciate some help.

13
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
angela57Newbie
asked in Ask a question.

No reply to bereavement documents

I am the executor for a customer of ID mobile I have followed the procedures on line and have now sent the required documentation and info 3 times . The account is still open . The deceased customer’s phone has even received a message why the Direct Debit has been cancelled (obviously because her bank account is now closed ) She was even asked to make other arrangements for payment. On line it claims that doc will be viewed within 5 days if possible and the Id account closed within 72 hours . I first sent the info and docs 4th November. All other utility providers I have dealt with responded  almost immediately with no hassle. 

1
Kash
iD Mobile Employee
1 year ago
L
Newbie
Leena ShaikhNewbie
asked in Ask a question.

Phone stolen - Trying to order replacement sim but chat not working

My phone was stolen so we blocked my sim. I did not activate my id account so I am unable to make one without the phone number but I do have all the necessary information to order a replacement sim car with the same phone number. The live chat is not working and keeps saying failure. How am I meant to order a replacement sim if this feature that I need is not working? Please help!

11
Nikhil P
iD Mobile Employee
1 year ago
Lyndsay Dent
Newbie
Lyndsay DentNewbie
asked in Ask a question.

Cancelling an order

Hi there I've just placed an order yesterday and thought I'd put the code in to receive the £49.99 off the upfront cost but I've been charged the full amount of £99.99. Do I need to cancel this order and reorder. The phone is currently out of stock so is not due to sent for 2 weeks.  Kind regards Lyndsay Dent

3
Mohammed
iD Mobile Employee
1 year ago
Sean Cogley
Newbie
Sean CogleyNewbie
asked in Ask a question.

Change of ID plan

I've had an id mobile plan with phone that I got at Carphone Warehouse just over two years ago. I have just taken out a new phone plan through Mobiles.co.uk but I'm staying with id on another tariff. What do I need to do to keep my number on a new phone, new tariff and new supplier? Any suggestions please? Thank you 

3
andewhite
Legend
1 year ago
A
Civilian
ALEXBLYTH5Civilian
asked in Ask a question.

The websites says my card details do not match but money has been taken out of my account.

The websites says my card details do not match but money has been taken out of my account. I want to set up with you but I cant get past the error code and money has been taken out of my account 

1
Nikhil P
iD Mobile Employee
1 year ago
S
Civilian
son1aCivilian
asked in Ask a question.

new customer questions

I’m thinking of joining ID mobile, but I have a few questionsIf use the switch service, do I keep my original sim card? How difficult is it to contact an actual customer service agent?  When I try to use the chat facility, it just keeps telling me there is nobody available, and the virtual assistant is useless. If you are an ID customer, do you still have to pay 7p per minute to call the customer service number? How would you rate the customer service agents on a scale of 1-10, 10 being the best?Thx

1
andewhite
Legend
1 year ago
Roberta2916
Newbie
Roberta2916Newbie
asked in Ask a question.

access banned when i want to check sim only deal

Hi. I’m new here and want to transfer my number to idmobile . However when I try to check sim deals it’s says access banned. Just few minute before this  I managed to see what sim deals might  want to buy but now I can’t 😏 I don’t understand why? pls help 

4
Roberta2916
Newbie
1 year ago
R
Newbie
radiomeanNewbie
asked in Ask a question.

Are Sim-only Data Speeds capped?

Hi, I’m considering the SIM-O unlimited package for £16 per months, but sometimes cheaper packages are speed restricted (eg, some less expensive EE packages). I can’t see anything about this but are iD mobile packages limited in any way?Thanks!

3
Mohammed
iD Mobile Employee
1 year ago
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