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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4870 Topics

L
Newbie
LawrieLeeNewbie
asked in Ask a question.

BEWARE: Upgraded & charged twice

I have 2 accounts with ID, one for myself & sim only for my husband.  I was due an upgrade, so visited my local Carphone warehouse only to find that monthly fee would be £1 more a month & so they advised me to follow the link on my account. So I followed the upgrade link from my ID app accounts page, picked the new phone and when it arrived I took my sim from my old phone and put it into the new phone without any problems.  At this point I did not receive an email to say it had gone through but a text to say when my phone would be arriving. All good, or so I thought!That was beginning of May.  However, on checking my app, I noticed that my new plan allowances wasn’t showing, showed my son & he thought it was a delay in getting the new info updated to my account. Then I get an email today saying I can upgrade, which I think is strange because that’s what I did beginning of May, or so I thought! I checked my bank account last night & noticed 3 payments have come out for i

2
andewhite
Legend
1 year ago
Bev Rogers
Civilian
Bev RogersCivilian
asked in Ask a question.

lost sim card

Lost SIM card and can’t receive a security code for my Aunty s phone to sort out a new one on the app . Customer service very poor

4
andewhite
Legend
1 year ago
Tinymartin
Newbie
TinymartinNewbie
asked in Ask a question.

calls etc

Can you please help? I'm having problems with reception when I go through the hills and now I can't make a call because I've made it to my cap limit even though I'm phoning someone in uk. What's the point of having unlimited phone calls and text? ID is costing a fortune when I should be paying just £30 a month and the rest is free because its in the UK. And I don't make international calls.

8
andewhite
Legend
1 year ago
Tinymartin
Newbie
TinymartinNewbie
asked in Ask a question.

talk to customer services

Can anyone please tell me to contact customer services ? I like to pay bill, which doesn't work. Like to phone someone where there is no cap rubbish ? How to leave 1D and how much it'll cost?  Etc

3
andewhite
Legend
1 year ago
A
Civilian
abromoskiCivilian
asked in Ask a question.

My companies website blocked

Hi My companies website is blocked because of adult contenthttps://otocbd.com  However we are a CBD company and our  products are legal and not contain THC and we are listed in the novel foods database and the cosmetics register. Another CBD company is not blocked https://drink-trip.com/ so is it possible to have our site unblocked?

1
andewhite
Legend
1 year ago
D
Civilian
DharmeshCivilian
asked in Ask a question.

PAYG Sim transfer

Hi, I'm trying to port my EE PAYG sim over to IDMobile, but the port in form displays the same message each time: 'We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.' I've checked with EE and the PAC is fine. Please help.

1
andewhite
Legend
1 year ago
G
Newbie
Gp12Newbie
asked in Ask a question.

SMS OTPs not arriving again

Hi,MFA and kne time passwords aren't being delivered again. I had no problems previously on vodafone, can you guys help me as I can't work without them!!Cheers

1
andewhite
Legend
1 year ago
W
Newbie
Wayne LynchNewbie
asked in Ask a question.

Cant call or access voicemail in Florida

I’ve tried to call home but it doesn’t ring (just nothing), I’ve tried to access my voicemail (same problem). And when someone calls me, it just goes straight to voicemail - please help. As far as I can see on my app, all settings are as they should be.

4
andewhite
Legend
1 year ago
S
Newbie
SuperaspoNewbie
asked in Ask a question.

Roaming in France

Hello All,Going to France in August for 2 weeks. I have an unlimited data sim only for £16. Will I be allowed to use unlimited data whilst there with no extra charges. Thank you.

1
andewhite
Legend
1 year ago
Iain Stansfield
Newbie
Iain StansfieldNewbie
asked in Ask a question.

Problem trading in old phone

I tried to trade in my old phone but the automated service kept saying my bank account number wasn't correct but it is. It's a Halifax Bank account

2
Iain Stansfield
Newbie
1 year ago
Ash799
Newbie
Ash799Newbie
asked in Ask a question.

How can I switch to phone contract from Sim only?

Hi I have recently purchased a sim only plan which is 30 days rolling contract. It is less than 14 days old and I am considering getting a phone contract through iD mobile and retain my number.When I chose to upgrade through the app it says that I need to wait till November to upgrade.Is there any ways I can upgrade to phone contract before November? I also don't understand why I have to wait till then when I'm on a 30 days rolling contact.If I purchase a separate phone contact through iD mobile while having sim only, can I cancel my SIM only plan after 30 days and transfer the number to phone contract SIM?

12
Tom
iD Mobile Employee
1 year ago
Ian Buchanan
Newbie
Ian BuchananNewbie
asked in Ask a question.

error Your SIM card does not allow connection to this network

I am traveling in the near future so I decided to ensure roaming is enabled and working. It appears to be set up correctly. When I change the network setting to manual and select any other network I receive the error as listed in the title. Has anyone else come across this and been able to correct? I am on android s21.

1
WelshPaul
Legend
1 year ago
C
Civilian
Cara HulseCivilian
asked in Ask a question.

how do i talk to a human

How do I talk to a human

1
Kash
iD Mobile Employee
1 year ago
KatieSue
Newbie
KatieSueNewbie
asked in Ask a question.

iPhone 11 128gb in Yellow expected dispatch

Hi, so I ordered a yellow iPhone 11 128gb on Saturday 4th June. It said it was available to order from 2nd June.I’m aware that as I ordered on a Saturday that it wouldn’t be dispatched until Monday (today), but I received an email saying that although the product was out of stock or on pre-order, you’re expecting it to be with you soon.Do you have an estimation of the time it will take for my order to be dispatched please? And I’d just like to check that my monthly payments won’t start until I have the device and new SIM card? As I believe I’ve already set up a direct debit. Many thanks, Katie.

2
KatieSue
Newbie
1 year ago
I
Newbie
ilsonbenNewbie
asked in Ask a question.

Are 03457 numbers free?

Hi, i have a monthly plan, have seen contradictory advice on ID site that numbers with 03 are 40p a minute yet in this forum responses are that 03 numbers are free? Please help, i have a very long call to make with my bank. Ilsonben

4
I
Newbie
1 year ago
Nance
Newbie
NanceNewbie
asked in Ask a question.

texting from UK to South Africa

Tried and failed to send text message from UK to mobile number South Africa. Keep getting 'message not sent' despite entering 0027 plus mobile number minus the first zero. I'm on a £6 per month contract. Don't understand why it won't send. Any suggestions?

3
andewhite
Legend
1 year ago
R
Newbie
RCJNewbie
asked in Ask a question.

Unexpected 'rest of world roaming' charge in Ireland

I just spent a few days in Ireland; we travelled over on the ferry.  I got a message welcoming me to free roaming on arrival.  Mostly I connected via wifi but used data for satnav when driving.  Now I get a bill saying I was charged £10 for 'rest of world roaming'.  Why is this, as I was only in the UK or the EU?  Does the Irish Sea count as 'rest of world’?

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
abigail robsonNewbie
asked in Ask a question.

bill came out my bank

Bill has came out my bank but then said sorry something went wrong

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
jinsoulNewbie
asked in Ask a question.

DPD delivered my phone to the wrong address over a week ago and iD mobile won’t do anything about it.

My phone was due for delivery on the 26th May and was delivered to the wrong address, I filed a complaint on the same day and was told they’d get back to me. Almost a week later i’m sat here WITHOUT my new phone and a contract that I have to pay for. I contacted on Thursday 2nd June and was told i’d be contacted on Friday, Friday comes around and nothing so i’m told to wait 24 hours to be contacted and it’s now sunday absolutely nothing. Absolutely useless company, I need a replacement asap.

1
andewhite
Legend
1 year ago
Elliott Mitchell
Newbie
Elliott MitchellNewbie
asked in Ask a question.

keep my existing id phone number

I thought I upgraded my phone but turns out I have bought an entirely new one. I want to keep my old phone number but it is also with ID so it won’t let me use a PAC code.  how do I transfer my old ID number to my new ID contract?

1
WelshPaul
Legend
1 year ago
Rúben Gomes
Newbie
Rúben GomesNewbie
asked in Ask a question.

Refer a friend

Hello, I have made a friend referal in March 22. on the status still says pending (my friend has made more than 2 payments. Livechat isn’t able to help. What can I do? Thank you

1
Kash
iD Mobile Employee
1 year ago
id137
Newbie
id137Newbie
asked in Ask a question.

Cancel Add ons

I tried to purchase data add-ons, but the wasn't working properly and I have ended up with 4 separate purchases.Is there any way to cancel them?

1
WelshPaul
Legend
1 year ago
C4zz4222
Newbie
C4zz4222Newbie
asked in Ask a question.

caron dixon

Dear Sirs, Some weeks ago I upgraded my contract.  It is not showing my account and my data etc has not refreshed. I would be grateful if you could amend ASAP. I am going overseas this morning and will need data.

2
C4zz4222
Newbie
1 year ago
Syer Shulver
Civilian
Syer ShulverCivilian
asked in Ask a question.

Roaming in Ayia Napa

I am going on holiday to Ayia Napa (Cyprus) and was wondering if I can roam free abroad. I have seen one help article say that you can roam free in all of Cyprus, and another forum that said only in south Cyprus. Ayia Napa is around south east, so I am unsure on this.Any help is appreciated, thanks :)

1
andewhite
Legend
1 year ago
Anthony Stevo
Newbie
Anthony StevoNewbie
asked in Ask a question.

bang head on wall regarding replace ment sim

need a replacement sim card. live chat does not work. cant phone to speak to someone on the phone. why is it so difficult to order replacement sim.

12
WelshPaul
Legend
1 year ago
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