I have a SIM only contract. Last year while in the USA and Canada I was unable to use my phone for data, calling or texting (unless connected to WiFi).
I had roaming and premium settings toggled to on and had a decent cap set. I also did an add on for data but still couldn't use my phone.
This year I'm going to South Africa and don't want the same problem. Any suggestions/information on how I can make sure I can make calls/send texts (I plan to buy an esim for data).
Thanks
Best answer by Tyler C
Hi there
Any issues, drop us a line here and we can troubleshoot whilst you’re away.
Thanks,
Tyler
+24Hi there
You will need to ensure roaming is enabled via both your phone’s own settings, and via your account on the app/website.
You will also need to ensure you spend cap is high enough.
Finally, you can also purchase a DATA ONLY add-on via your account if you’d like:
Thanks,
Tyler
Hi
Thanks for replying. Roaming is on (both app and the phone itself) but it still didn't work in the USA or Canada. Hopefully it'll be a different story for this year's trip.
Regards
AndyF
+24Hi there
Any issues, drop us a line here and we can troubleshoot whilst you’re away.
Thanks,
Tyler
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