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international calls & texting

Forum|Forum|4 months ago
September 29, 2025
3 replies
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AndtF
New Contributor

I have a SIM only contract. Last year while in the USA and Canada I was unable to use my phone for data, calling or texting (unless connected to WiFi).

I had roaming and premium settings toggled to on and had a decent cap set. I also did an add on for data but still couldn't use my phone.

This year I'm going to South Africa and don't want the same problem. Any suggestions/information on how I can make sure I can make calls/send texts (I plan to buy an esim for data).

Thanks

Best answer by Tyler C

Hi there @AndtF, we hope so too!

Any issues, drop us a line here and we can troubleshoot whilst you’re away.

Thanks,

Tyler

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Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
September 29, 2025

Hi there @AndtF, sorry to hear that.

You will need to ensure roaming is enabled via both your phone’s own settings, and via your account on the app/website.

You will also need to ensure you spend cap is high enough.

Finally, you can also purchase a DATA ONLY add-on via your account if you’d like:

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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AndtF
Author
New Contributor
Forum|Forum|4 months ago
September 29, 2025

Hi

Thanks for replying. Roaming is on (both app and the phone itself) but it still didn't work in the USA or Canada. Hopefully it'll be a different story for this year's trip.

Regards

AndyF