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samjammer71
New Contributor
September 26, 2025
Question

international text/calls

  • September 26, 2025
  • 3 replies
  • 71 views

I have been through all the messages and answers from other users and ID mobile. The countries, Spain and South Africa I have checked. I have international Selected on my set up, I have £10 as an extra set up To cover the cost and yet I still cannot do this. Getting really frustrated going around and round in circles

    3 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Hi ​@samjammer71 sorry to hear this. Do you mean you have a £10.00 bill cap on your account? Are you using the correct dialing codes for those countries?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    samjammer71Author
    New Contributor
    September 27, 2025

    Yes I have £10 bill cap and yes I definitely am using correct numbers and country codes. It also doesn’t allow me to send pictures - it’s should allow me and take the costs of my bill cap? 

    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    September 28, 2025

    Hi ​@samjammer71,

    If you are in the UK trying to call/text Spain and South Africa can you try the codes below:

    When you contact South Africa, make sure you enter this dial code.

    International dialling code: 0027 or +27.

    When you contact Spain, make sure you enter this dial code.

    International dialling code: 0034 or +34.

    Please let us know how you get on and we can advise further if you still have issues. 

     

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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