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Question

international text/calls

  • September 26, 2025
  • 3 replies
  • 20 views

I have been through all the messages and answers from other users and ID mobile. The countries, Spain and South Africa I have checked. I have international Selected on my set up, I have £10 as an extra set up To cover the cost and yet I still cannot do this. Getting really frustrated going around and round in circles

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Hi ​@samjammer71 sorry to hear this. Do you mean you have a £10.00 bill cap on your account? Are you using the correct dialing codes for those countries?


  • Author
  • New Contributor
  • September 27, 2025

Yes I have £10 bill cap and yes I definitely am using correct numbers and country codes. It also doesn’t allow me to send pictures - it’s should allow me and take the costs of my bill cap? 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 28, 2025

Hi ​@samjammer71,

If you are in the UK trying to call/text Spain and South Africa can you try the codes below:

When you contact South Africa, make sure you enter this dial code.

International dialling code: 0027 or +27.

When you contact Spain, make sure you enter this dial code.

International dialling code: 0034 or +34.

Please let us know how you get on and we can advise further if you still have issues. 

 

 

Kash