New Contributor

Invoice needed for new upgrade in order to claim free Samsung phone

Forum|Forum|1 year ago
July 4, 2025
6 replies
172 views

Hi

Samsung has requested an invoice, for my new phone upgrade, as proof of purchase in order for me to claim the free Samsung watch offer.

Can you please supply one?

Tyler C

iD Mobile Employee

Hey there @Colin Earby, you should’ve received an invoice via your email from us when you first joined. Have you not received this?

Where did you purchase from?

Thanks,

Tyler

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C

Colin EarbyAuthor

New Contributor

I've been with ID Mobile fkr years but never received an invoice when I upgraded on te 2nd July......I only received a delivery note from DPD which Samsung won't accept as proof of purchase

Tyler C

iD Mobile Employee

Hey there @Colin Earby, sorry to hear that. When do you need the proof of purchase sent by for the promotion please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WRP

New Contributor

Hi

Samsung has requested an invoice, for my new phone upgrade, as proof of purchase in order for me to claim the free Samsung GO. Done live chat and was told, I will receive an email within 24 hours, still no invoice. This is Unacceptable, and I should have received an invoice, as soon as I upgraded.

Tyler C

iD Mobile Employee

Hey there @WRP, please re-contact the live-chat and ask for an update.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Cfosterk66

New Contributor

Exactly the same issue here. Samsung need the invoice as proof of purchase. Been waiting three weeks and sent two chasers to ID - still nothing