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New Contributor
viksharma
New Contributor
June 9, 2026
Solved

Is it possible to activate my ID number as contract got expired 6 weeks ago

  • June 9, 2026
  • 3 replies
  • 12 views

Hi, 

 

I was wondering if its possible to reactivate my old mobile number as my contract got expired on 22nd April 2026. 

 

Many thanks

Vikas

    Best answer by Owethu M

    Hi ​@viksharma, 

     

    Thank you for getting in touch.

     

    We’re sorry to hear that your contract has now ended and you’re looking to reactivate your old number.

     

    Please note that once an account has been fully disconnected, we are unfortunately unable to reactivate the number or restore the old account.

     

    If you would like to continue using iD Mobile services, you would need to set up a new SIM Only or handset contract and you may be able to request a new number or transfer a number from another network using a PAC code.

     

    If you need any help with setting this up, please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be happy to assist.

     

    Owethu

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    June 9, 2026

    Hi ​@viksharma, 

     

    Thank you for getting in touch.

     

    We’re sorry to hear that your contract has now ended and you’re looking to reactivate your old number.

     

    Please note that once an account has been fully disconnected, we are unfortunately unable to reactivate the number or restore the old account.

     

    If you would like to continue using iD Mobile services, you would need to set up a new SIM Only or handset contract and you may be able to request a new number or transfer a number from another network using a PAC code.

     

    If you need any help with setting this up, please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be happy to assist.

     

    Owethu

    V
    New Contributor
    viksharmaAuthor
    New Contributor
    June 10, 2026

    Thank you for your reply ​@Owethu M , it makes sense.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 11, 2026

    Hi ​@viksharma,

     

    Glad we could assist. Please do not hesitate to get back in touch if you require any further assistance. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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