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New Contributor
May 2, 2025

Issue with WIFI calling at work

  • May 2, 2025
  • 6 replies
  • 109 views

I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work.  There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous.  I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not.  Tried called over Whatsapp at work and this works ok.  Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot  continue with not being able to use phone when in the office. 

    6 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 2, 2025

    Hi ​@lreed7619  sorry to hear this. There may be a fix in your settings.

    In ‘settings’, ‘phone’ (under iOS 18 its under ‘Apps’, ‘phone’) ‘My Number’ may be blank. Once corrected and phone restarted, the Wi-Fi calling should start working perfectly. Please let us know how you get on.

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    lreed7619Author
    New Contributor
    May 2, 2025

    Phone number is already in and I’ve tried replacing it but not made any difference

    iD Mobile Employee
    May 5, 2025

    Thank you for confirming ​@lreed7619 

    Does your number show as +44 at the beginning? If not, are you able to amend it to this?

    For example +447891234567.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    lreed7619Author
    New Contributor
    May 5, 2025

    Yes it is and WiFi calling works when in the house just not when at work

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 5, 2025

    OK ​@lreed7619  have you checked this with your work at all? Could it be possible they have restricted the Wi-Fi use?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 4, 2026

    I have exactly same issue but at home. Tried all tips. Putting it in airplane mode works but can’t be doing that all day and I’m missing important texts from my elderly mum.  It only started when I went to Idmobile.  My iPhone is new, 16.  Tried raising loads tickets. Went into Currys. Got new sim.  Tried everything.  Pls can Idmobile answer this one! Currys Scunthorpe tried very hard to no avail.  Currys Canary Wharf were very rude and tried to tell me my wifi calling was switched off!  Help.