I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work. There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous. I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not. Tried called over Whatsapp at work and this works ok. Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot continue with not being able to use phone when in the office.
Issue with WIFI calling at work
+19Hi
In ‘settings’, ‘phone’ (under iOS 18 its under ‘Apps’, ‘phone’) ‘My Number’ may be blank. Once corrected and phone restarted, the Wi-Fi calling should start working perfectly. Please let us know how you get on.
Thank you for confirming
Does your number show as +44 at the beginning? If not, are you able to amend it to this?
For example +447891234567.
Natalie
+19OK
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
