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issues since getting new esim

  • September 23, 2025
  • 3 replies
  • 22 views
L
New Contributor

Bought a new eSIM for family member, switched number from giff gaff, transferred last week and been having issues with text messages and phone calls. Not been able to set up the id account as no code or text messages being received from id mobile - tried everything! And not happy

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@lel1969, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • lel1969
    • Author
    • New Contributor
    • September 24, 2025

    Yeah it was. Fixed now as I had to revert to an actual SIM card instead of eSIM 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 25, 2025

      Hi there ​@lel1969, we’re glad to hear.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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