Issues with Mobile data and phone calls/texts

Forum|Forum|1 year ago
July 13, 2025
15 replies
204 views

I have been with ID for over a year and everything was going smoothly up until now. For the past 3 weeks I have been experiencing a lot of issues with mobile data and making phone calls or sending texts. There recently was some work going on on the radio tower nearby so it was understandable but now they have finished working on it, yet the problem still persists. Majority of the time I'm unable to even search anything online nevermind any other usage. Has anyone else been experiencing this or does anyone know what causes the issue ? (Doncaster, DN3 area)

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Tom

iD Mobile Employee

Hi @kazik101

Have you tried switching from 5G to 4G/LTE manually? The area looks like it could be fairly weak/patchy for 5G.

Tom

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Tom

iD Mobile Employee

Hi @Karl Ballaam

I see we were discussing this with you in another post, if you’re still having issues, we’d recommend continuing there.

Tom

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K

kazik101Author

Active Contributor

Hi @kazik101

Have you tried switching from 5G to 4G/LTE manually? The area looks like it could be fairly weak/patchy for 5G.

Tom

So I tested 4gLTE for a whole week, it's just as unstable as the 5g. I genuinly have no clue on what else to do as nothing works and I think I have tried everything at this point. Now I genuinly just can't wait for the contract to end so I don't have to pay for unlimited package that doesn't even work more than half the time.

K

kazik101Author

Active Contributor

Hi @kazik101

Have you tried switching from 5G to 4G/LTE manually? The area looks like it could be fairly weak/patchy for 5G.

Tom

So I tested 4gLTE for a whole week, it's just as unstable as the 5g. I genuinly have no clue on what else to do as nothing works and I think I have tried everything at this point. Now I genuinly just can't wait for the contract to end so I don't have to pay for unlimited package that doesn't even work more than half the time.

Also I do wanna clarify, everything (whether it's 4g or 5g) has worked perfectly until the point they started carrying out work on the nearby mast. Only during and after that, the mobile data actually became unstable.

Tyler C

iD Mobile Employee

Hi there @kazik101, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.