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issues with my bill

  • February 16, 2026
  • 2 replies
  • 3 views
A
Community Member

 Issue with my bill it’s more than is should be 

2 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • February 16, 2026

Don’t raise on a Community Forum; use CHAT PAGE, type SPEAK TO AN AGENT.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Anneline M
iD Mobile Employee
  • Anneline M
  • iD Mobile Employee
  • February 17, 2026

Hi ​@ange73brown, 

 

I’m very sorry to hear that your bill appears higher than expected. I completely understand how concerning and frustrating this must be, and I apologise for any stress this has caused. 

 

We’d be happy to look into this for you, I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Anneline

 

 

 

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