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Community Member
February 16, 2026

issues with my bill

  • February 16, 2026
  • 2 replies
  • 28 views

 Issue with my bill it’s more than is should be 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    February 16, 2026

    Don’t raise on a Community Forum; use CHAT PAGE, type SPEAK TO AN AGENT.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 17, 2026

    Hi ​@ange73brown

     

    I’m very sorry to hear that your bill appears higher than expected. I completely understand how concerning and frustrating this must be, and I apologise for any stress this has caused. 

     

    We’d be happy to look into this for you, I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,

    Anneline