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Question

Ive bought a new phone, i want to keep this contract and number

  • May 8, 2026
  • 1 reply
  • 7 views
J
Community Member

I’m not sure if I have an eSIM or normal. I’ve bought a new phone and want to keep this sim, contract and number. How can I do this?

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 8, 2026

    Hi ​@Jamiejohn1 ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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