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Claire.j
Community Member
Community Member
April 3, 2025
Solved

ive changed to a sim only but my number has changed

  • April 3, 2025
  • 4 replies
  • 127 views

Need to speak to assistant 

    This topic has been closed for replies.
    Best answer by MZone

     

    4 replies

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    April 3, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2025

    Hi ​@Claire.j 

     

    We’re available via Facebook, Twitter, Live Chat or here on Community.

     

    It sounds like you’ve purchased a new plan, which would give a new number, if you meant to upgrade, I’d recommend the above from ​@MZone.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    joobers50
    New Contributor
    New Contributor
    August 16, 2025

    Hello, I have just purchased 2 new iPhones for my kids and a new sim for my wife who has been in hospital with a severe brain injury for nearly 5 months. I pay for all of our 4 phones. The new sim has given my wife a new number but we need her old number to be the one associated with the new sim. Can you help? Thx, Julian 

    Joobers
    Kash M
    iD Mobile Employee
    iD Mobile Employee
    August 17, 2025

    Hi ​@joobers50,

    Welcome to the Community!

    If you purchased a new SIM instead of upgrading you can’t move the number from one account to another.

    However you can look at triangle port where you move the old number to a different network. Once the number is with the new network you can request a PAC and port it back in to replace the new iD Mobile number.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.