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Community Member
Brooneye
Community Member
February 18, 2026
Question

Just Eat (employment) OTP not being received

  • February 18, 2026
  • 1 reply
  • 65 views

iPhone Air, iOS26.2

Just joined a couple of days ago, ported my number over from sky. I work for Just Eat and need SMS OTP’s to login to my account. I am not receiving these codes despite going through all the suggestions in the help section. I can verify my ported number is showing in imessages, facetime etc and I am receiving OTP’s from other apps eg. the NHS App.

As I am still within my 14 day cooling off period, I may have to cancel my contract as I am unable to work because of this.

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 20, 2026

    Hi ​@Brooneye,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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