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Question

Just Eat (employment) OTP not being received

  • February 18, 2026
  • 1 reply
  • 21 views
B
Community Member

iPhone Air, iOS26.2

Just joined a couple of days ago, ported my number over from sky. I work for Just Eat and need SMS OTP’s to login to my account. I am not receiving these codes despite going through all the suggestions in the help section. I can verify my ported number is showing in imessages, facetime etc and I am receiving OTP’s from other apps eg. the NHS App.

As I am still within my 14 day cooling off period, I may have to cancel my contract as I am unable to work because of this.

1 reply

M
iD Mobile Employee
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  • Michael Z
  • iD Mobile Employee
  • February 20, 2026

Hi ​@Brooneye,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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