1st time messaging ever & just got my 1st SIM contract [disabled & severe nickel allergy so cannot touch things etc but need it for hospital appointments etc] - & usure how these things work & clumsily enquiring that 2 weeks after getting my 30GB data plan - 4 friends I recommended all joined & each got 50GB data plan @ the same price. Was enquiring how can one get this looked at by ID C/S or someone may be able to suggest any other solution. Did I flood the board with my enquiry, damn - sorry - never realised I had done that. It goes without saying that I got what I signed up for - no issue there & that was all processed correctly and the service works fine. Was just an enquiry and to seek if there were any solutions available as there is no physical C/S to call.

Exactly when did you sign up for your plan and what was the minimum term? Oh, and where did you sign up (e.g iD Mobile website)?

Hi Paul,

A relative signed me up in early Oct’25 for 24 Months 30GB ++ ID SIM Only & four of my recommended friends signed up for the same package but given 50GB ++ in late Oct’25 for 24 months - all through mobiles.co.uk & mine was purely driven mostly by medical necessity & by monthly price considerations, given my financial state & as relayed ID service is fine.

I am completely lost with these things & they frighten the life outta me, I tell you.

Hi ​@4DP ,

Thanks for getting in touch. I’m really sorry for the confusion and how upsetting this has been, we understand how important it is to feel confident in your mobile plan, especially when it’s tied to personal and financial needs.
We’d love the chance to look into this and help make things right. Please reach out via Facebook, Instagram, Live Chat, our Community, or email us at socialqueries@idmobile.co.uk with your query details.
We’re here to support you

Lamiya
iD Mobile Social Media Team.