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Question

Just switched to ID number just ported over can't receive calls

  • April 10, 2026
  • 1 reply
  • 5 views
J
New Contributor

Just switched to ID number just ported over today and I  can't receive any calls. I can ring out ok but when anyone calls me it says number currently unavailable try again later. 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@Jue1mac,

     

    Thank you for your message.

     

    We’re really sorry to hear that you’re unable to receive calls. We understand how disappointing and frustrating this must be.

    Please check your phone settings to ensure your number is saved correctly. If the issue continues, try resetting your network settings and restarting your phone.

    Once you’ve done this, please check again to see if the issue is resolved. If the problem still persists, let us know and we’ll be happy to help further.

     

    Thanks.

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