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Question

keep number

  • April 7, 2026
  • 1 reply
  • 3 views
Laura Louise Leonard
New Contributor

I did request an upgrade and have a new eSIM but it’s given me a new number how do I get it to my old number

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@Laura Louise Leonard,

     

    From what you’ve described, it’s likely that a new plan was taken out rather than an upgrade, which would normally result in a new mobile number being assigned. Just to clarify, iD Mobile don’t currently support internal number transfers between accounts in the way some networks do, so this can happen if the order is processed as a new connection rather than an upgrade/port.

     

    As this is a public community platform, we’re not able to access or check your account details to confirm exactly what’s happened in your case.

     

    For the quickest resolution, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to review your account, confirm how the order was processed, and advise on the best next steps for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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