Hello I have recently taken out a new contract with iD and would like to move my old number from Lebara. I have the PAC code etc and have entered it all into the form for keeping my number however it is coming up with an error message each time I submit it.
Question
keeping my number
Hi
Thank you for reaching out. I’m sorry to hear you’re experiencing an error when trying to transfer your number from Lebara. This can sometimes happen if there is a mismatch in the details provided or a temporary issue with the porting system.
To help resolve this quickly, please:
-Double-check that the PAC code, mobile number, and personal details match exactly what is registered with Lebara.
-Ensure that your old account is active and not cancelled before the port.
-Try submitting the form again after clearing your browser cache or using a different device/browser.
Lamiya
If the issue persists, we can manually
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
