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Community Member
December 15, 2025
Question

keeping my number

  • December 15, 2025
  • 1 reply
  • 69 views

Hello I have recently taken out a new contract with iD and would like to move my old number from Lebara. I have the PAC code etc and have entered it all into the form for keeping my number however it is coming up with an error message each time I submit it.

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 15, 2025

    Hi ​@Lillymum ,

     

    Thank you for reaching out. I’m sorry to hear you’re experiencing an error when trying to transfer your number from Lebara. This can sometimes happen if there is a mismatch in the details provided or a temporary issue with the porting system.

    To help resolve this quickly, please:

    -Double-check that the PAC code, mobile number, and personal details match exactly what is registered with Lebara.

    -Ensure that your old account is active and not cancelled before the port.

    -Try submitting the form again after clearing your browser cache or using a different device/browser.

    Lamiya

    If the issue persists, we can manually

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.