Community Member

Question

laptop claim proof of purchase

Forum|Forum|4 months ago
April 21, 2026
1 reply
36 views

How do I get proof of purchase on my new phone I ordered as an upgrade through id mobile. I need to to claim the laptop but was forwarded to a company called mobile.co.uk, who then sent me back to id mobile as I have the contract through them. Seems very difficult to get what is needed for the free gift, almost as if they don't want you to have it 🤔

iD Mobile Employee

Hi @Keironb79,

Thank you for reaching out. We’re sorry to hear you’re having difficulty with requesting your proof of purchase.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline