My Name is Ian Derbyshire I am contacting you on behalf of my Dad the account holder Robert Kenneth Derbyshire who has 2 phones on his account one for him and one for my Mam who has recently passed away. I have tried various way to get in touch and recently had to pass over a copy of my Mams Death certificate to you robot system only to get told it didn't matter about my Mam as she is not the account holder I am fuming. Can someone come back to me on this system or give me a contact number I can contact to talk to a human being about this very delicate subject. We are currently mourning the passing of my Mam and Dad is really struggling with it all. I understand that there will be a cost to cancel this account which we accept but we don't know what it is. Can someone at ID Mobile please come back to me Kind Regards (Information removed)
Hello
Thank you for getting in touch with us here on the community.
We are very sorry to hear of your loss and send our condolences to you and your family.
It is disappointing to hear of your recent experience when contacting the team as this is not the level of service we aim to offer, especially during an already upsetting time.
In order to assist you further, we will send you a private message to take a few details as these cannot be posted on a public thread.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie
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