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Active Contributor
September 22, 2025
Solved

Leaving

  • September 22, 2025
  • 7 replies
  • 223 views

Do I have to give any notice to cancel my contract, 12 month contract ending 24/10/2025

    Best answer by WelshPaul

    Yes, 30 days as per the terms and conditions.

    7 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 22, 2025

    Yes, 30 days as per the terms and conditions.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 22, 2025

    I will wish to switch my existing number to new provider so how does the 30 day notice period work with getting a PAC code? 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi there ​@Bill Rowland, the 30-days notice is for disconnections only. With a PAC code, you can request and use it when you like. If you leave before your minimum term is over, you’d be charged the termination fee for the amount of days you’ve left earlier.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 23, 2025

    Thank you, would be good that this detail is given in the questions and answers section, or at least I did not see it there 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2025

    Hi there ​@Bill Rowland, thank you for your feedback.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 27, 2025

    If my contract started on 11th November when will it end? When can I cancel it without being charged?

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 27, 2025

    You should give iD Mobile the required 30-day notice to cancel your plan 30 days before the above date ​@jasonjh22.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.