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Leaving

  • September 22, 2025
  • 7 replies
  • 99 views

Do I have to give any notice to cancel my contract, 12 month contract ending 24/10/2025

Best answer by WelshPaul

Yes, 30 days as per the terms and conditions.

7 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 22, 2025

Yes, 30 days as per the terms and conditions.


  • Author
  • Active Contributor
  • September 22, 2025

I will wish to switch my existing number to new provider so how does the 30 day notice period work with getting a PAC code? 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi there ​@Bill Rowland, the 30-days notice is for disconnections only. With a PAC code, you can request and use it when you like. If you leave before your minimum term is over, you’d be charged the termination fee for the amount of days you’ve left earlier.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • September 23, 2025

Thank you, would be good that this detail is given in the questions and answers section, or at least I did not see it there 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

Hi there ​@Bill Rowland, thank you for your feedback.

 

Thanks,

Tyler


  • New Contributor
  • October 27, 2025

If my contract started on 11th November when will it end? When can I cancel it without being charged?


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 27, 2025

You should give iD Mobile the required 30-day notice to cancel your plan 30 days before the above date ​@jasonjh22.