Skip to main content
Question

linked account to a deleted Gmail

  • June 16, 2026
  • 1 reply
  • 5 views

I accidentally linked my ID account to my old Deleted gmail account instead of my new one and now i cannot log in due to not being able to get my one time use password. i have tried to talk to customer service however we have just been talking in circles and they are not being helpful.

Can i do anything?

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • June 16, 2026

Hi ​@Enoch0607,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai