live chat . upgrade issues.

Forum|Forum|8 months ago
December 2, 2025
2 replies
214 views

Hi I've been trying to upgrade for 4 days now .

I've been close a few times but I keep getting cutting off from live chat .

Around 30 times and around 7 hours I've spent trying .

The signals very poor with id mobile in my area for the last few months .

They said due to a outage .

As I was told to phone which I did but they couldn't hear me properly and wouldn't offer me the same deal as online they requested an additional amount £50 .

So I'm back to live chat been a hour so far .

Not even been able to get through to anyone I get cut off before now .

Anyone else experiencing these issues ?

Your conversation has been disconnected repeatedly

As this is the worse customer care via live chat I've ever experienced.

Many thanks

Lamiya C

iD Mobile Employee

Hi @Phillthebingo ,

I’m really sorry to hear how much trouble you’ve had trying to upgrade – that sounds incredibly frustrating, and we appreciate the time you’ve spent trying to get this sorted.
If Live Chat keeps disconnecting, here are a few things you can try to improve the connection:

-Clear your browser’s cache and cookies before starting the chat.
-Use a stable Wi-Fi connection if possible.
-When the chat opens, type “To speak to someone” in the message box to connect directly to an agent.

Alternatively, you can email us at socialqueries@idmobile.co.uk with your account details and the upgrade you’re looking for. Our team will review this and get back to you as quickly as possible.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

O