Question

live chat . upgrade issues.

Forum|Forum|2 days ago
December 2, 2025
1 reply
22 views

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Phillthebingo
Community Member

Hi I've been trying to upgrade for 4 days now .

I've been close a few times but I keep getting cutting off from live chat .

Around 30 times and around 7 hours I've spent trying .

The signals very poor with id mobile in my area for the last few months .

They said due to a outage .

As I was told to phone which I did but they couldn't hear me properly and wouldn't offer me the same deal as online they requested an additional amount £50 .

So I'm back to live chat been a hour so far .

Not even been able to get through to anyone I get cut off before now .

Anyone else experiencing these issues ?

Your conversation has been disconnected repeatedly

As this is the worse customer care via live chat I've ever experienced.

Many thanks

L

+5

Lamiya C
iD Mobile Employee
Forum|Forum|2 days ago
December 2, 2025

Hi @Phillthebingo ,

I’m really sorry to hear how much trouble you’ve had trying to upgrade – that sounds incredibly frustrating, and we appreciate the time you’ve spent trying to get this sorted.
If Live Chat keeps disconnecting, here are a few things you can try to improve the connection:

-Clear your browser’s cache and cookies before starting the chat.
-Use a stable Wi-Fi connection if possible.
-When the chat opens, type “To speak to someone” in the message box to connect directly to an agent.

Alternatively, you can email us at socialqueries@idmobile.co.uk with your account details and the upgrade you’re looking for. Our team will review this and get back to you as quickly as possible.

Lamiya

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