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Active Contributor
October 29, 2025
Question

Location location location

  • October 29, 2025
  • 3 replies
  • 130 views

Location problems, 

I live in Berkshire and work in London but cannot watch videos on Sky Sports due to being in an unsupported location. Has my phone left the country without my knowledge. Help please

    3 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 29, 2025

    Not sure what you’re asking for help with exactly, ​@markn?

    Where is the unsupported location - what says the location is unsupported? 

    Forum member (non-iD).
    iD Mobile Employee
    October 29, 2025

    Hi, ​@markn 

    Thank you for getting in touch. I understand your concern about being unable to watch videos on Sky Sports due to an unsupported location message.

    Please be assured that this doesn’t necessarily mean your phone has left the country. This issue can sometimes occur if your device’s location settings, VPN, or network provider’s IP address are being routed through another country.

    To help resolve this, please try the following:

    Check VPN settings: Ensure that any VPN or proxy service is turned off.

    Restart your device to refresh your network connection.

    Verify your location settings: Make sure location services are enabled and set to the UK.

    Confirm your mobile network

    Please let us know if the steps above worked.

    Thank you,

    Zandile

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    marknAuthor
    Active Contributor
    October 29, 2025

    Unfortunately none of the above has worked