Skip to main content
Community Member
Khaledghani
Community Member
Nov 7, 2026 10:49 AM UTC

lost esim

About my lost e sim

Ā 

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Nov 8, 2026 2:58 PM UTC

    Hi ā€‹@Khaledghani,

    Ā 

    Thank you for your message. I am so sorry for the inconvenience caused regarding your lost eSIM. I understand how frustrating this situation can be.

    Ā 

    To get assistance with your lost eSIM, please contact our customer service team via https://www.idmobile.co.uk/live-chat or email socialqueries@idmobile.co.uk with a description of the issue. Our team will be able to review your account and help you obtain a replacement eSIM.

    Ā 

    Once again, I apologise for the inconvenience caused and appreciate your patience and understanding.

    Ā 

    Thanks,

    Ā 

    Kwanele Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement