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NigelPoulton
New Contributor
December 29, 2025
Solved

Lost phone number in transfer to ID

  • December 29, 2025
  • 2 replies
  • 68 views

Help. I have just transferred a phone number from O2 using a Stac number by mistake  and as a result I have lost my old number. I am now with ID.  How can I recover my old number? 

    Best answer by WelshPaul

    Your best bet is to contact your old provider (O2) immediately, explain the error, and see if they can retrieve the number or issue you a PAC before it's permanently gone, though it's often difficult once the STAC is processed. 

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    December 29, 2025

    Your best bet is to contact your old provider (O2) immediately, explain the error, and see if they can retrieve the number or issue you a PAC before it's permanently gone, though it's often difficult once the STAC is processed. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      NigelPoultonAuthor
      New Contributor
      December 29, 2025

      Thank you for your reply. I have spoken to O2 who said the old pac number should be given to ID mobile. However the transfer has already happened under Stac. Can this be corrected once the transfer has been completed using Stac.

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