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Question

LOST SIM CARD CANT GET ONTO LIVE CHAT SAYS ERROR

  • April 22, 2026
  • 1 reply
  • 1 view
A
Community Member

I’m abroad and I’ve lost my SIM card and need a replacement. I can’t get onto the live chat I’ve attached an image of what is coming up.

 

please can someone contact me via email to get this sorted.

 

thank you so much 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 24, 2026

    Hi ​@Andizzle,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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