Hi and thanks in anticipation for your assistance. My wife and I have had ID Mobile SIMs for a couple of years, but more recently, more and more people tell us we aren’t answering calls - and our phones don’t even ring. Occasionally the first we will know is when we get a voicemail. Secondly on 8 out of 10 outgoing calls, nothing happens. The phone (iPhone 13 Pro Max and iPhone 15 Pro) just says “Calling Mobile” for about 30-60 seconds, and then says “Call Failed”. I’ve redialled 20 times or more, but still it never connects. It happens particularly when we are at home, even though we have strong home WiFi, and the phones are both set to WiFi Calling. Can anyone suggest anything? Thanks again.
Solved
Making a call shows “Calling Mobile”
Best answer by Natalie W
Thank you.
I have checked from our side and there are no reported issues in the area.
Are you able to try a manual network reset?
-
Open the Settings app.
-
Tap General.
-
Scroll down and tap Reset.
-
Select Reset Network Settings.
-
Enter your passcode to confirm the reset
Thanks,
Natalie
Hello
Thank you for getting in touch.
We are very sorry to hear of the issues you are experiencing with the service and calls.
Do you have the same issue when switching off WiFi calling? What handsets are you using please?
Thanks,
Natalie
+9
Within the link below the network coverage and network status checker, please check you postal code in each of the check utilities.
Also this may be down to the decommissioning of 3G service across all networks. This happening on one device I can understand but two device same locations.
Unless either of you can borrow an Android device for a few hours or day's to test if this occurs on the Android device.
Coverage checker
https://www.idmobile.co.uk/help-and-advice/coverage
Joe
Hi Natalie, and thanks for your assistance.
I have tried turning off WiFi Calling, and it still doesn’t connect, I’ve just tried and it failed 5 out of 5 times set to ‘no WiFi calling’.
I have an iPhone 13 Pro Max, my wife has an iPhone 15 Pro.
Joe, thanks, my supposition also. Unfortunately we don’t know any Android owners any more.
Coverage checker advises excellent 4G inside and outside, 5G, Outside only.
Thank you
Are the numbers on both handsets showing correctly?
Go to Settings - My Apps - Phone - My Number.
The number will need to start with +44 and not 0.
Thanks,
Natalie
Hi Natalie, on my iPhone, I don’t have My Apps.
On both phones, in Settings, Mobile Service, I have my number formatted correctly,
showing +44 793xx xxxxxx
my wife’;s is also in the format
+44 791xx xxxxxx
Thank you
Would you be happy to share you full postcode so that we can take a look from our side?
Natalie
Thank you.
I have checked from our side and there are no reported issues in the area.
Are you able to try a manual network reset?
-
Open the Settings app.
-
Tap General.
-
Scroll down and tap Reset.
-
Select Reset Network Settings.
-
Enter your passcode to confirm the reset
Thanks,
Natalie
Just FYI, there is an extra step:
Settings
General
Transfer or Reset iPhone
Reset
Reset Network Settings
Passcode
Reset Network Settings (again)
I’ve done that, I’ll report back shortly.
And now, shortly after, that looks like it may have fixed it, certainly four calls I have tried have all worked. I will try the same on my wife’s phone and see what happens there.
Thank you Natalie.
1 person likes this
Reply.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.