Hi ​@Jasonmc 

We are sorry to hear that your network has not been proper. 

Have you tried doing a network reset?

1. Open Settings

2. Tap General

3. Scroll down and tap Transfer or Reset iPhone

4. Tap Reset

5. Choose Reset Network Settings

6. Enter your passcode

7. Confirm Reset Network Settings

Thanks. 

You and me both. After years of satisfaction this Co. does everything possible to ensure you cannot speak to anyone.

I recommend taking the Complaints route. It may not solve your problem but there is actually an individual to speak to.

Reception over last 3 months is simply unreliable. If you haven't moved yet, you should. If, that is, you can get a PAC Number. Good luck. If your text message is answered "Not recognised " - "Please contact us", your problems commence.

 CHAT BOX?  Don't waste your time. 

This is leading to an Ombudsman case. Happy Xmas & good luck in 2026.

Hi ​@no1dukeuk ,

Hi, thank you for sharing your experience. We understand how frustrating this must be, especially with reception issues and difficulty reaching support. We appreciate your patience and hope that the complaints process can help resolve your concerns. Wishing you a Merry Christmas and a better experience in 2026

Lamiya

Re response. Thank you.  Regrettably I have left for EE where OTPs arrive in seconds & not over the next hour or longer.

Best wishes .