We have just completed a speed test - my son was around 23 and mine is 3

Although you’re both in the same location, you’re likely connecting to different masts. Speed varies for several reasons, including band selection, distance, surroundings, and congestion.You can confirm this by entering the Field Test Mode on your device by dialling the following code on your phone’s keypad:*3001#12345#*It’s also possible that your device is faulty.

Hey there @Michaelam, what’s the full postcode please?What devices do you both have?Thanks,Tyler

Me and my son are both ID customers yet my signal strength is terrible

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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