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Michaelam
New Contributor
September 1, 2025
Solved

Me and my son are both ID customers yet my signal strength is terrible

  • September 1, 2025
  • 4 replies
  • 65 views

We have just completed a speed test - my son was around 23 and mine is 3 

    Best answer by WelshPaul

    Although you’re both in the same location, you’re likely connecting to different masts. Speed varies for several reasons, including band selection, distance, surroundings, and congestion.


    You can confirm this by entering the Field Test Mode on your device by dialling the following code on your phone’s keypad:


    *3001#12345#*

     

    It’s also possible that your device is faulty.

    4 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 3, 2025

    Hey there ​@Michaelam, what’s the full postcode please?

     

    What devices do you both have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    MichaelamAuthor
    New Contributor
    September 3, 2025

    Hi Tyler

    post code is LU2 8QA

    i have iPhone 16pro

    son has 13 pro max (I think)

     

    I have done a network reset and it is still the same.

    Thank you

    Michael

     

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 3, 2025

    Although you’re both in the same location, you’re likely connecting to different masts. Speed varies for several reasons, including band selection, distance, surroundings, and congestion.


    You can confirm this by entering the Field Test Mode on your device by dialling the following code on your phone’s keypad:


    *3001#12345#*

     

    It’s also possible that your device is faulty.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 5, 2025

    Hey there ​@Michaelam, please try what ​@WelshPaul has advised and let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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