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New Contributor
May 25, 2026
Solved

Merging ID mobile accounts

  • May 25, 2026
  • 2 replies
  • 35 views

I have two ID mobile plans using 2 email addresses. I would like to have them under just the one email address - is this possible?

    Best answer by Michael Z

    Hi ​@drali 

     

    What you can do is have all your iD Mobile accounts linked under one online account. You can do this by following the steps below:

    ADD SECOND ACCOUNT

    To add another account on the new app/website, please follow these steps:

    Log into the account you are already registered for
    On the Home screen, click on “View Plans” in the top right corner
    Select “Add Subscription”
    Enter the details linked to the second account

    You may first need to deregister the existing online account before you can complete the above steps. Please try this first and let us know if it works.

    If not, we can deregister the account for you to allow you to register again and access the online account successfully.

     

     

    -Michael Z

     

    2 replies

    Michael ZAnswer
    iD Mobile Employee
    May 25, 2026

    Hi ​@drali 

     

    What you can do is have all your iD Mobile accounts linked under one online account. You can do this by following the steps below:

    ADD SECOND ACCOUNT

    To add another account on the new app/website, please follow these steps:

    Log into the account you are already registered for
    On the Home screen, click on “View Plans” in the top right corner
    Select “Add Subscription”
    Enter the details linked to the second account

    You may first need to deregister the existing online account before you can complete the above steps. Please try this first and let us know if it works.

    If not, we can deregister the account for you to allow you to register again and access the online account successfully.

     

     

    -Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    draliAuthor
    New Contributor
    May 25, 2026

    Thank you, that has worked