Hi, I need help with a number porting issue that has gone wrong.

I previously had two numbers with iD Mobile (one for me and one for my mum). Two years ago I left iD and moved my own number to Three. My mum’s number stayed active on iD.

I’ve now returned to iD and used the app to submit a PAC to bring my number back from Three. The app only showed my mum’s active plan, so when I submitted the PAC, it replaced her number instead of creating a new line for mine.

What happened:

• My mum’s original iD number was overwritten by my number.
• My phone now has no service.
• When someone calls my number, it rings on my mum’s phone.
• My mum’s original number has disappeared from her SIM.

I need this corrected urgently.

Please can you:

1. Perform a number reinstatement to restore my mum’s original iD number to her plan.
2. Create a new plan/SIM for me and attach the number I ported from Three to that new plan.

This was a PAC applied to the wrong line, and I cannot fix it through the app.

I’m happy to provide any details you need privately.
Thank you.