Hi,
So i go into mental health crisis pretty often and i find it difficult to talk over the phone, so text. I’m unable to now text the SHOUT crisis line which is ‘85258’ which i believe is a problem for you to sort out. I’ve tried multiple times to message and it’s only recently become a problem. Since being with you. If you can, i would like you to resolve this problem. The message just won’t send and i dont know what to do because its a valid number
+10Hi
Thank you for reaching out, and I’m really sorry to hear you’ve been experiencing difficulties with this, especially given how important services like SHOUT can be.
The number 85258 is classed as a short code service and can fall under out-of-plan/premium messaging permissions on the account. Because of this, if your Bill Cap is set too low or certain account features are disabled, messages to the service may fail to send.
We’d recommend checking the following:
After making any changes, please restart your phone and try sending the message again.
You could also try:
If the issue continues after this, please contact our Live Chat team so they can investigate the messaging permissions on the account further: https://www.idmobile.co.uk/live-chat
We hope this gets resolved for you as quickly as possible.
Regards,
Gemma M
The iD Mobile Social Media Team
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