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Community Member
May 14, 2026

messages problem, unable to send or receive

  • May 14, 2026
  • 1 reply
  • 31 views

I cant send a message or receive to a radio to enter a competition, 

    1 reply

    iD Mobile Employee
    May 14, 2026

    Hi ​@Liane2008,

     

    Thank you for your message.

     

    We’re sorry to hear that you’re having trouble sending or receiving messages for the radio competition. We understand how frustrating this can be and we’re happy to help.

    Messages sent to radio competitions are usually premium-rate (shortcode) messages, which are not included in your standard allowances and may be blocked depending on your settings.

    To help resolve this, please try the following:

    Check your Bill Cap: Ensure your bill cap is set above £0.00, as premium messages are chargeable
    Increase your Bill Cap: You can do this in the iD Mobile app to allow these types of charges
    Enable Premium SMS: Go to your phone settings and make sure Premium SMS access is set to “Always Allow”
    Reset your network settings
    Restart your device after making these changes

    Once completed, please try again to see if the issue is resolved.

    If you’re still unable to send or receive these messages, please let us know and we’ll be happy to look into this further for you.

     

    Thanks.

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