i keep getting emails saying i have an outstanding payment on my id movle account when i try to set up a direct debit it delcines it every time, i also have £20 in credit on my id mobile account so how have i missed payments when there js money on the account this has to be an error or your end. thanks messiah akhtar
Hi
As we are also customers of iD Mobile we don’t have access to your account information.
To check your payment history or bills on iD Mobile, open the iD Mobile app or log in to the iD Mobile Account Portal. Tap Bills, select Payments, and then tap View payment history to see your past transactions and active billing details
If your payments are up to date when viewing this information then you may be receiving spam emails.
NEVER click on links in emails that like the ones you are receiving and ALWAYS check using an internet search for the official page.
If you are still unsure, your best option is to contact an advisor via Live Chat to discuss this as they will be able to access your account details (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-
https://www.idmobile.co.uk/live-chat
When you contact the Live Chat :-
Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-
or email socialqueries@idmobile.co.uk.
Good luck x
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