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Question

missing promotional offer laptop

  • June 13, 2026
  • 3 replies
  • 10 views
K
New Contributor

Hello, when i ordered by phone it said i got a promotional samsung laptop 45 days after purchase and was not recived completed the samsung form but asking for additional information when ive sent everything i have over. Please could you advice next steps before i go through to complaints

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Kristenb92,

     

    We're sorry to hear you're having trouble claiming your Samsung promotional laptop.

     

    Could you let us know what additional information Samsung has requested? Once we know exactly what they're asking for, we'll do our best to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kristenb92
    • Author
    • New Contributor
    • June 13, 2026

    Proof of purchase, total cost, date of purchase please 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • June 14, 2026

    Hi ​@Kristenb92,

     

    Thanks for sharing. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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