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Question

MMS

  • August 31, 2025
  • 3 replies
  • 72 views
L
New Contributor

I am unable to send MMS messages.

My spend cap is maximum but when I try to send it says that 'service not set activated on account'

I have tried everything that I have seen in the trouble shooting but still won't work.

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 3, 2025

    Hi there ​@Louisegrundy1, sorry to hear that.

     

    Have you also enabled premium features via the iD app/website?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Louisegrundy1
    • Author
    • New Contributor
    • September 4, 2025

    Yes, that's switched on but still not sending.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 8, 2025

    Hey there ​@Louisegrundy1, sorry to hear that.

     

    Have you previously been able to send them at all? 

     

    Does the same happen to all numbers?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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