MMS

I am unable to send MMS messages.

My spend cap is maximum but when I try to send it says that 'service not set activated on account'

I have tried everything that I have seen in the trouble shooting but still won't work.

iD Mobile Employee

Hi there @Louisegrundy1, sorry to hear that.

Have you also enabled premium features via the iD app/website?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Yes, that's switched on but still not sending.

iD Mobile Employee

Hey there @Louisegrundy1, sorry to hear that.

Have you previously been able to send them at all?

Does the same happen to all numbers?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies