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Question

MMS

  • August 31, 2025
  • 3 replies
  • 50 views

I am unable to send MMS messages.

My spend cap is maximum but when I try to send it says that 'service not set activated on account'

I have tried everything that I have seen in the trouble shooting but still won't work.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 3, 2025

Hi there ​@Louisegrundy1, sorry to hear that.

 

Have you also enabled premium features via the iD app/website?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 4, 2025

Yes, that's switched on but still not sending.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 8, 2025

Hey there ​@Louisegrundy1, sorry to hear that.

 

Have you previously been able to send them at all? 

 

Does the same happen to all numbers?

 

Thanks,

Tyler