Last week i was In Maderia and was strugling many time with my mobile data,the offered me £10 discount for my next bill ,but they still charged me full price.Can you tell me why?
Question
mobile data aboard
+10Hi
Thank you for reaching out.
We're sorry to hear about the confusion regarding the £10 credit that was discussed.
To allow us to review the account, confirm whether the credit was applied, and investigate any billing concerns, please contact our Live Chat Team or send us a direct message via our social media platforms.
An advisor will be able to access the account, review any notes relating to the promised credit, and provide further assistance.
We apologise for any inconvenience caused.
Owethu
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