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Mobile data doesn’t work 99% of the time

  • September 12, 2024
  • 4 replies
  • 64 views
OllyT22
New Contributor

Been with Id mobile since November and my mobile data has never worked, maybe had 3 days of decent service the whole time, i contacted Id mobile when i first got my phone about this issue but it was never escalated or resolved, which resulted in a formal complaint. Nearly a year on and my phone still doesn’t work without wifi connection. Any advice as i’m sick of paying £50 p/m for a phone that doesn’t work??!

Best answer by Kash M

Hi @OllyT22,

Welcome to the Community!

The link below to the Help Hub may help you with your issue.

If you still have issues, please get in touch with us or our Live Chat Team.

 

Kash

    4 replies

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • Answer
    • September 16, 2024

    Hi @OllyT22,

    Welcome to the Community!

    The link below to the Help Hub may help you with your issue.

    If you still have issues, please get in touch with us or our Live Chat Team.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    Active Contributor
    • pennys
    • Active Contributor
    • July 2, 2025

    Hi, 

    My data doesn’t work! This hasn’t been great that most the time the data doesn’t work, it’s quite useless for me with no data. 

    I want to cancel my contract if it doesn’t work. 

     

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • July 2, 2025

    Hi ​@pennys 

     

    Thanks for getting in touch. 

    I can see we have responded to your separate post regarding this issue. 

    To avoid confusion or delays, we will continue to pick this up with you from there.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    OllyT22
    New Contributor
    • OllyT22
    • Author
    • New Contributor
    • July 2, 2025

    ​@pennys they don’t care - i’ve been trying to get them to do something about it for over a year, i’ve just had to firm the poor data for my entire contact - they pass the blame onto 3 and say they can’t do anything else 

     

    Had to threaten them with trading standards when my phone broke as they refused to help

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