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Mobile data showing different GB totals

  • June 8, 2026
  • 1 reply
  • 12 views
B
Community Member

New to MobileID, And my mobile data displays only 2gb available total,

but i signed up for 110gb per month.

What do i do?

Best answer by Owethu M

Hi ​@BoomXhaka84, 

 

Thank you for reaching out.

 

There's no need to worry. The two figures you're seeing are showing different information.

 

The 2GB shown within your handset settings is simply your device's own estimate or tracking of data usage and does not reflect your iD Mobile plan allowance.

 

Your iD Mobile plan allowance is shown separately within your iD Mobile account/app, and this is the figure that determines how much data you have available each month. Based on the information you've provided, your plan includes 110GB of data per month.

 

Your handset's data tracker can sometimes be reset, set to a different billing cycle, or display usage figures that differ from your actual network allowance. For the most accurate information regarding your remaining data, we would recommend checking the iD Mobile app or your online account.

 

Owethu

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • Answer
    • June 9, 2026

    Hi ​@BoomXhaka84, 

     

    Thank you for reaching out.

     

    There's no need to worry. The two figures you're seeing are showing different information.

     

    The 2GB shown within your handset settings is simply your device's own estimate or tracking of data usage and does not reflect your iD Mobile plan allowance.

     

    Your iD Mobile plan allowance is shown separately within your iD Mobile account/app, and this is the figure that determines how much data you have available each month. Based on the information you've provided, your plan includes 110GB of data per month.

     

    Your handset's data tracker can sometimes be reset, set to a different billing cycle, or display usage figures that differ from your actual network allowance. For the most accurate information regarding your remaining data, we would recommend checking the iD Mobile app or your online account.

     

    Owethu

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