Hi
I got a reply from Curry’s saying, they sent my phone back for trade in saying the following.
If the device fails the third-party check, it could be linked to multiple causes such as a mismatched IMEI with the network, a mismatched IMEI vs the device model; the device could have been blacklisted or blocked and then reinstated, it could be down to errors with the manufacturer.
So where do I stand seeing I brought the phone on a contract from Currys lol
So currys sold me a dodgy phone then?
+11
Did you take photos of your device with it's IMEI number or number's beforehand?
Sometime this can be do to human error.
Joe 🙂
I traded in the phone with the trade in box they sent me with the devices details in.
How can there be human error. They are saying the authentication failed on a phone they supplied me on a contract. They have taken over a month to reply and still haven't given an explanation why they failed the phone.
I am waiting for them to get back to me again. I not going to write on here how I feel about Currys, id customer service. Not a good idea.
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