Mobile trade in issues

Forum|Forum|10 months ago
October 27, 2025
2 replies
55 views

Hi

I got a reply from Curry’s saying, they sent my phone back for trade in saying the following.

If the device fails the third-party check, it could be linked to multiple causes such as a mismatched IMEI with the network, a mismatched IMEI vs the device model; the device could have been blacklisted or blocked and then reinstated, it could be down to errors with the manufacturer.

So where do I stand seeing I brought the phone on a contract from Currys lol

So currys sold me a dodgy phone then?

JoeKing

Silver Contributor

@thompson_2009 How did you trade in your device in-house via a store or via post?

Did you take photos of your device with it's IMEI number or number's beforehand?

Sometime this can be do to human error.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

T

thompson_2009Author

Active Contributor

I traded in the phone with the trade in box they sent me with the devices details in.

How can there be human error. They are saying the authentication failed on a phone they supplied me on a contract. They have taken over a month to reply and still haven't given an explanation why they failed the phone.

I am waiting for them to get back to me again. I not going to write on here how I feel about Currys, id customer service. Not a good idea.