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monthly contract

  • September 21, 2025
  • 3 replies
  • 12 views
L
New Contributor

I went to go and buy a new contract today as I am on a pay monthly deal but it says I have to wait until 2nd November. Does anyone know why?

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@Luluball46  is this as a second contract along side your current one? Can I ask how long you have been with iD?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Luluball46
    • Author
    • New Contributor
    • September 22, 2025

    5 months. Thank you for your reply but I did speak to someone in the end. I can upgrade in November once it's been 6 months. Very frustrating as my phone screen is cracked and I am amazed that a monthly contract puts a hold on when you can upgrade. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 23, 2025

    Hi there ​@Luluball46, we’re glad to hear you managed to speak to us, and sorry you’re unhappy with the answer given, however, that is correct information and we cannot change that.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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