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New Contributor
September 21, 2025

monthly contract

  • September 21, 2025
  • 3 replies
  • 16 views

I went to go and buy a new contract today as I am on a pay monthly deal but it says I have to wait until 2nd November. Does anyone know why?

    3 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2025

    Hi ​@Luluball46  is this as a second contract along side your current one? Can I ask how long you have been with iD?

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    New Contributor
    September 22, 2025

    5 months. Thank you for your reply but I did speak to someone in the end. I can upgrade in November once it's been 6 months. Very frustrating as my phone screen is cracked and I am amazed that a monthly contract puts a hold on when you can upgrade. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Hi there ​@Luluball46, we’re glad to hear you managed to speak to us, and sorry you’re unhappy with the answer given, however, that is correct information and we cannot change that.

     

    Thanks,

    Tyler

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