Moving Esim to new phone

Hi ​@Kellyanne1703, 

If you are moving to a new phone and would like to transfer your eSIM, you would need to access the iD Mobile app and request a new eSIM for the new handset.

To request a new eSIM on the app:

• Log into the iD Mobile app
• Go to “My Services”
• Select “Replace SIM/eSIM”
• Choose “eSIM”
• Follow the on-screen verification steps
• A new eSIM QR code/instructions will then be provided for activation on the new device

Please make sure:

• The new handset is eSIM compatible
• The handset is connected to Wi-Fi during setup

If you are unable to access the app or complete the request successfully, please contact our Live Chat Team or send us a direct message through our social media platforms, and an agent will be able to arrange for a new eSIM to be sent to you.

Owethu