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Community Member
May 28, 2026
Question

Moving Esim to new phone

  • May 28, 2026
  • 1 reply
  • 88 views

I have recently brought an eSIM however looking to change my phone, how can I move my eSIM to my new phone? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Kellyanne1703

     

    If you are moving to a new phone and would like to transfer your eSIM, you would need to access the iD Mobile app and request a new eSIM for the new handset.

     

    To request a new eSIM on the app:

    • Log into the iD Mobile app
    • Go to “My Services”
    • Select “Replace SIM/eSIM”
    • Choose “eSIM”
    • Follow the on-screen verification steps
    • A new eSIM QR code/instructions will then be provided for activation on the new device

    Please make sure:

    • The new handset is eSIM compatible
    • The handset is connected to Wi-Fi during setup

    If you are unable to access the app or complete the request successfully, please contact our Live Chat Team or send us a direct message through our social media platforms, and an agent will be able to arrange for a new eSIM to be sent to you.

    Owethu