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My 5g is being throttled and I only use 10-20% of my monthly allowance!

Forum|Forum|6 months ago
February 15, 2026
5 replies
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I noticed that my 5G is very slow in my home area, 3-full bars on 5g but I’m getting around 1mbps download, which makes it totally un-usuable for anything other that texting.

I googled it and results told me to use VPN and this gave me immediately 27mbps.

Can someone from ID mobile please explain why I am being throttled? I dont even use 10% of my monthly data limit.

Best answer by WelshPaul

I doubt your being throttled. Most likely down to congestion.

WelshPaulAnswer

Platinum  Contributor

I doubt your being throttled. Most likely down to congestion.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

AYCTAuthor

New Contributor

I’ve done the speed test middle of the night, evening (now) and afternoon. All non existant data speeds around my home cell.

I’m not technical but why does data speed go up when I use a UK VPN, it’s still connecting to the same cell tower?

WelshPaul

Platinum  Contributor

Congestion might not be with the tower itself but rather the backhaul. Using a VPN effectively changes your backhaul.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @AYCT.

To help resolve this, we recommend performing a network reset on your iPhone. This often refreshes your connection to the network and can improve speeds. Please follow these steps:

Update Your Number

Go to Settings → Phone → My Number

Delete the old number

Enter your correct number using the keypad

Tap Save

Reset iMessage & Network Settings

Go to Settings → Messages and turn iMessage OFF

Go to Settings → General → Reset → Reset Network Settings
(This will remove saved Wi-Fi passwords but won’t delete personal data.)

Restart your iPhone

Re-enable iMessage

Go back to Settings → Messages

Turn iMessage ON

Once completed, your iPhone should recognize your SIM properly and refresh the network connection.

After doing this, please check your 5G speeds again. If the issue persists, let us know so we can investigate further and ensure your service is working as expected.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

AYCTAuthor

New Contributor

Hi @AYCT.

To help resolve this, we recommend performing a network reset on your iPhone. This often refreshes your connection to the network and can improve speeds. Please follow these steps:

Update Your Number

Go to Settings → Phone → My Number

Delete the old number

Enter your correct number using the keypad

Tap Save

Reset iMessage & Network Settings

Go to Settings → Messages and turn iMessage OFF

Go to Settings → General → Reset → Reset Network Settings
(This will remove saved Wi-Fi passwords but won’t delete personal data.)

Restart your iPhone

Re-enable iMessage

Go back to Settings → Messages

Turn iMessage ON

Once completed, your iPhone should recognize your SIM properly and refresh the network connection.

After doing this, please check your 5G speeds again. If the issue persists, let us know so we can investigate further and ensure your service is working as expected.

~Marquerita

Thanks but I use Samsung s24+