Community Member

my bill

Forum|Forum|2 days ago
October 8, 2026
2 replies
16 views

Hi there I just wanted to let you know im planning paying my bill in full on the 16th October. Can you please get in touch with me about possible new phone upgrade please and can you tell me how long I have left on this one . I really want either a new pbone or upgrade on this one

Geluk

Silver Contributor

Won’t happen; you need to contact them via CHAT PAGE😄

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M

Marquerita T

iD Mobile Employee

Hi @Thedaddy.

Thank you for your post. All iD Mobile contracts are eligible for an upgrade 2 months before the contract expiry date, which allows you to get a new handset and keep the same mobile number.

If you’d prefer a SIM only deal instead, you can upgrade 24 days before the contract expires.

Even if you pay off the full balance of your contract early, you’ll still need to wait until you reach the applicable upgrade period before you can upgrade.

To find out when your contract ends and what you’re eligible for, please contact our sales team on 0800 049 0250 or via LiveChat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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