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Community Member
April 9, 2026

my calling is capped why?

  • April 9, 2026
  • 3 replies
  • 24 views

Why is my unlimited calling capped

    3 replies

    iD Mobile Employee
    April 9, 2026

    Hi ​@Ringo_1970.

    Thank you for your question. Your unlimited calling plan applies to all standard calls, but premium-rate calls are capped.

    If you would like to use chargeable or premium services, you will need to increase your bill cap in your account. This will allow you to make those calls without restrictions.

     

    ~Marquerita

    iD Mobile Team

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    New Contributor
    May 14, 2026

    Hi - I’m having the same problem and I have increased my bill by making an add on payment of 200 additional minutes, but I still cannot call the number I need.

    iD Mobile Employee
    May 14, 2026

    Hi ​@Maruf ,

     

    Can you please tell me what error message you receive when you try to call the number you need?

    Also, could you please try a mobile network reset and then attempt to make a call again afterwards?

     

    Mobile Network Reset


    Apple:


    Open Settings
    Tap General
    Tap Transfer or Reset iPhone
    Tap Reset
    Select Reset Network Settings
    Confirm Reset Network Settings
    Return to the Home Screen
    Restart the phone


    Android:


    Swipe down from the top-right of the screen
    Tap the Settings icon
    Tap General management
    Tap Reset
    Tap Reset mobile network settings
    Tap Reset settings
    Tap Reset
    Tap Reset Wi-Fi and Bluetooth settings
    Tap Reset settings
    Return to the Home Screen
    Restart the phone

    After completing the steps, please try making a call again and let us know if the issue continues.

     

    Michael Z

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