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Question

my contract has finished what do i do now?

  • May 27, 2026
  • 1 reply
  • 4 views

I have finished my contract, however its not allowing me to change to sim only and when going on my plan it only has 1 option which is the same price as currently.

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 27, 2026

Hi ​@Lillie_1234

 

We’re sorry to hear that you are unable to view alternative SIM Only options on the app.

 

In some cases, the available upgrade options shown online may be limited depending on the account and current offers available.

 

We would recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250, where they will be able to review all available SIM Only upgrade options for your account and assist you further.

 

Owethu