My contract is currently in my parents name, I'm due a renewal. Is there a way I can set up my account and keep my number?

Hi ​@Millon,

Congratulations on the new job!

Unfortunately, we wouldn't be able to change the account into your name. This is because the agreement and credit check were completed in your mum's name when the account was opened.

It's also worth noting that iD Mobile doesn't support internal number transfers, so there isn't a way to move your current number from your mum's iD Mobile account to a new iD Mobile account in your name.

If you'd like to discuss the account or arrange an upgrade, your mum (as the account holder) can authorise you to act on her behalf by requesting third-party access. You can find more information here: https://www.idmobile.co.uk/legal/accessibility

Once this has been arranged, our team will be able to discuss the available options with you.

Regards,

Gemma M

The iD Mobile Social Media Team