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My data plan seems to incorrect

  • June 10, 2026
  • 1 reply
  • 4 views
B
Community Member

Hi there, I recently just had an upgrade on my contract which went from an iPhone 14 to an iPhone 17. I’m having an issue that my plan was meant to be unlimited data, unlimited minutes and unlimited texts but for some reason my data is limited to 10 GB. Can this be fixed? 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 11, 2026

Hi ​@Beck123,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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