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Lorraine Cowell
Community Member
Community Member
February 11, 2026

My hot-spot isn't working

  • February 11, 2026
  • 1 reply
  • 118 views

My hot-spot isn't working

 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    February 13, 2026

    Hi ​@Lorraine Cowell 

     

    I’m sorry you’re having trouble with your hotspot — let’s get this sorted.
     

    Since you’re with iD Mobile, hotspot (tethering) is included on most plans, so it should work unless there’s a settings or network issue.
     

    Let’s check a few quick things:

    1. Mobile data is working

    Can you browse the internet on your phone using mobile data (Wi-Fi turned off)?

    If not, the issue may be with your data connection rather than hotspot.
     

    1. Hotspot is switched on correctly

    On iPhone:

    Settings → Personal Hotspot

    Toggle Allow Others to Join

    Make sure Mobile Data is turned on

    On Android:

    Settings → Network & Internet → Hotspot & Tethering

    Turn on Wi-Fi Hotspot

    1. Check signal strength

    Hotspot won’t work properly if your 4G/5G signal is weak. Try:

    Moving near a window

    Restarting your phone

    Turning Airplane mode on for 30 seconds, then off

    1. Restart both devices

    Turn off:

    • Your phone
    • The device you're trying to connect (laptop/tablet)
    • Then turn them back on and reconnect.

     

    -Owethu