My new number comes up when I text, but I want to keep my old one

Forum|Forum|5 months ago
March 13, 2026
3 replies
38 views

I want to keep my old number. My old number comes up when I call people, but not when I text them; when I text, my new number comes up. Can you change this so that my old number comes up instead?

I have already used my PAC number to keep my old number, it's just that when I text, my new number comes up.

M

Michael Z

iD Mobile Employee

Hi @Blerim

I’m sorry to hear about this. We will look into the matter for you.

Could you please confirm the make and model of your phone?

Michael Z

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B

BlerimAuthor

New Contributor

Hi,

Blerim is not the account holder; it's the same email, but the account holder is Ljeonora.

The phone is samsung s26.

Z

Zandile M

iD Mobile Employee

Hi @Blerim

Thank you for getting in touch with us, please try the following settings:

Go to the Contacts app, click on your name, then click on Edit and then update your phone no. and Save. Go back to About phone and check if the number has been updated.

If it's not working, please send us a private message so that we can look into your account.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.